Harvard Negotiation Expert: People who are good at handling conflict do this 1 thing

When Approaching conflictMost people aim to get their way, while others try to find common ground. This is a mistake authors robert bordone and joel salinas say.

In their new book “Conflict Resilience: Negotiating Disagreement without giving up or giving in” The two argue that trying to solve conflict strips the interaction of its value and that you’ll count more than you will get the day tough conversations if you’re trying to learn, not trying to win.

“We think of conflict as having the possible Connection and for actually building a relationship,” Bordone says. He is the founder and former director of the harvard negotiation and mediation clinical program.

People who are good at Navigating Conflict duan’t the mindset that disputes are bad.

“If your orientation about what you’re going into is so negative, it’s just much harder to be adept at it than if you have a different and, i would just say, I would be,” Bordone Frame on

In fact, they see it as an options to validate the other person’s side. Instead of coming in with a list of points, they prioritize listening and asking questions.

“The work of being conflict resilient is entering into a landscape that does not have a script, it’s motivated by a sense of curiosity about something of the other person

Salinas, a behavioral neurologist and clinician scientist at new york university, say people who are excel at handling skirmisheses – wheether in their personal life or the workplace – ALSO KNOW THE WORCEPLE Somemes Its Unrealistic to Expect to see Eye-to-Eye.

“There are certain areas of disagreement that it’s just impossible to resolve,” He says.

To bridge divides over the course of a conversation, you need to understand the other person’s fears, kurt gray, a social psychology professor at the university of nort Author of “Outraged: Why We Fight About Morality and Politics and How to Find Common Ground,” Told CNBC Make it Earlier This year,

“So often we go into these conversations and it’s not a conversation,” Gray says. “It’s a chance to score points or try to make the other person look stupid.

Gray recommends taking three steps to have better conversations when you’re in a disagreement with someone:

1. Try to undertand their motivation:Ask questions and express genuine curiosity as to how they came to their conclusion.
2. Validate that motivation:Even if you don’t agree with their point, you can affirm that you understand how they get there.
3. Emphasize your personal connection:INTEAD of Peppering them with Facts, Be Vulnerable and Tell them whose with you disagree with them on a personal level.

Oners are more likely to find some merit in your argument if you share a personal anecdote, as opposed to some statistics, to show why you stand where you do.

“Establishing a Connection with someone, Seeing them as a fellow human being, I think it goes a long way,” Gray say.

Both of you will leave feeling better and more respected if you at least make an attempt to undertand ether.

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