Microsoft launches ai agents, Deepening Rivalry with Sense

Microsoft is launching a set of artificial intelligence tools designed to send emails, manage records and take other actions on behalf of business works, excanding an ai push that intensifies With rivals like salesforce inc.

The redmond, washington-based software maker said it would roll ut 10 “autonomous agents” to complete tasks on behahalf of people in area as sales, customer supporting. The agents will be available in “Public Preview,” Beginning in December and Continuing Through Early 2025. Microsoft Also said that Copilot StudioWhich lets companies build their own agents, will only get the capability to have that that agents act on their own initiative. That will be released in a preview version next month.

The agents are like smartphone apps for the ai age, said jared spataro, who oversees microsoft’s workplace Ai Products. The AI ​​tools, some acting autonomously and others in concert with a worker, can complete tasks like research and solarcation through sales leads or updating a customer Support Ticket AFTER AFONE CALL

“We have just found found places where people are spend tons of time and tons of money,” Spataro said. “They tend to be tasks and processes that they wish they Didn’t have to do, but they have to do over and Over Again. There’s high yield if we can essentially automate that. “

Microsoft, Thanks Largely to its partnership with Chatgpt maker OpenaiIs at the forefront of the technology industry’s effort to infuse software with the ability to generate text and images and display humanlik reasoning. Since early 2023, Microsoft has focused on ai features that require a prompt from the user – a prominent example being the company’s copilot, which has done cotroke and othor Products.

The next phase is building agents – tools that can complete establesed tasks without human intervention by combining reasoning Powered Powered by Generative Ai with Existing Databases and Software. Servicenow Inc., Workday Inc., Hubspot Inc. And sap se area the cadre of software companies now emphasizing ai agents.

Salesforce, the biggest maker of customer management software, spent much of its annual dream conference conference last month touting the new approach, say agents can handle tasomer service Supervision. Its tool – agentforce – will become generally available later this month, with initial pricing of about $ 2 (roughly Rs. 168) Per conversation, the company has said.

While promoting salesforce’s tools, Chief Executive Officer Marc Beenioff has also taken reepeated shots at microsoft’s effort over the Past Over the Past Few WeEKS. “When you look at how copilot have been delivered to customers, it’s disappointing,” benioff posted wedding on x.

Microsoft hasnounced pricing on its nexts, which will be added to the company’s dynamics 365 software. Copilot Studio, The Custom Agent-Building Tool, Is Included in Microsoft 365 Copilot, which it sells to business customers for $ 30 (roughly Rs. 2,522) A Month Per User.

“All the competitive position will really come down to who’s really got product that real customers are using and what are they realizing,” Spataro said.

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