Talabat’s Tomaso Rodriguez (Middle) and DHL’s Javier Bilbao (Right) Discuss Using Emerging Technologies in the Supply Chain With CNBC’s Julia Borested at CONVERGE ANDAPOREGE AND 13, 2025.
In a world where speed and convenience are paramount to customers, logistic provides are turning to emerging technologies such as such as artificial intelligence and robotics to Stay Competivity to Stay Competivity.
Multinational Logistics Company Dhl Has Been Using Robotics “very extended” across its warehouses, said javier bilbao uzquiano, apac ceo of dhl supply chein.
“It’s not replacing – it’s completementing humans in the way that we operate,” Uzquiano told CNBC’s Julia Boorstin at Converge Live In Singapore on Chiursday. “There are tasks … that previously was taken on by humans that are heavy, are very repetitive, and those are being transferred to those robots.”
Jobs Such as moving pallets or unloading containers, along with many other parts of the company’s Warehousing Processes are now managed by robots, Uzquiano Added.
“We’re Seeing Autonomous Capabilitys Bacoming more available, allowing for there robots to move Around the warehouse on his own,” He said. “You don’t need gadgets to be present in the warehouse to be able to track where people are moving … where the heat maps are, (and) where you have bottlenecks.”
“The Strength in Robotics is giving us flexibility,” said uzquiano, especially Around “Peaks that Haappen … Around Black friday or Cyber Monday or All these events – Thei Spik Up SO Quickly, it’s very different to brings people to understand the process, to know how to react. “
“Robotics help us in that … because they know how to do it from the get-Go,” He added.
Ai in food delivery
Dubai-Based Online Food Ordering Service Talabat is also Working on Developing Its Ai Capabilites. The company is primarily focused on using the technology’s predictive abilitys to persuade more customers to order platform, the company’s ceo Tomaso Rodriguez SAID TOMASO RODRASO RODRASO RODRASO Live, A Two-Day CNBC Event at Jewel Changi Airport.
“A Vast Majority of the customers that open our app every day end up not ordering for whitever reason,” Rodriguez Said. “Now, with ai, you can go very deep to the single individual and know exactly what that person is more likely to wantly to want or not … and that’s really where all our focus is going Right NOW.”
This has been allowed the company to provide better recommendations to potential customers and target users with the “right offers” or other innocents, he said.
The company is also experting with using drones and robots for deliveries, howver local restrictions can be a road block, rodriguez said.
Both methods also require some effort by the customer to pick up the items, whereas humans can deliver food straight to a customer’s door.
“It’s a bit too early,” Rodriguez said. “I (think) that human interaction is still very important and will not be replaced for quite some time.”