The Telecom regulatory authority of India (Trai) Issued the twelfth amendment to the telecom consumer protection regulations on Monday. This mandates telecommunications operators in India to offer specialized recharge vouchers with select services that concerned stakehlders require. Notably, this announsement come after the government’s telecom Watchdog Held An Open House Discussion With Concerned Stakeholders in October, Addressing assues S, and color coding of vouchers.
New trai mandate on recharge vouches
Trai’s new regulations Mandate Telecom Operators to Offer Standalone Special Tariff Vouchers (STVS) Specifically for Voice and SMS services. This move will give consumers an option to pay for the services that they require. As per the watchdog, its twelfth amendment will benefit consumers from certain segments, such as Senior Citizens and That Residing in Rural Areas.
It also extends the validity period of STV and Combo Vouchers (cv) to 365 days, compared to the Previous Cap of Just 90 Days to Benefit Consures, Enabling Them to Opt for Long-first consuce.
As per the notice, the government watchdog is Doing away with the requirement of color-coded vouches in favor of online recharges. Further, it also lifts the reservation on top-up voucher denominations, which was previously restricted to denominations of Rs. 10. Telecom operators can now offer vouchers as per their own denomination choices. However, they are still required to provide at least one top-up voucher of Rs. 10 Denomination.
Trai Says Amendments have been made in definitions of stv and cv in the telecommunication tariff order (1999)
Other recent changes
Trai has enforced several guidelines in recent months. In August, The Telecom Watchdog Issured A directive to all network providers, asking them to stop promotional calls from unregister callers. Telecom Firms Operating in India Have also been directed to blacklist spam calls.
Last month, it directed Service Providers to Display The Geospatial Network Coverage Map, its available strength. This move is aimed at enabling better transparency and uniformity when it comes to providing wireless access service and helping make users more informed decisions.
(Tagstotranslate) TRAI Mandate Special Tariff Vouchers SMS Voice Packs Trai (T) TELECOM
